Question 1

How do I buy an IPTV subscription?

Accepted Answer

Pick a plan on the pricing page, fill in the short order form with your name, email, WhatsApp number and device, and send it. We reply on WhatsApp within minutes with payment details and your login credentials.

Question 2

How fast is activation?

Accepted Answer

Most orders are activated in 5 to 15 minutes. Once your subscription is created we send your username, password and server URL plus a setup guide for your exact device.

Question 3

Do I need special hardware?

Accepted Answer

No. If you already own a Smart TV, Firestick, Android box, phone, tablet or computer you are ready. Only a stable internet connection of 15 Mbps or more is required for 4K.

Question 4

What happens if the service does not work for me?

Accepted Answer

Every personal subscription includes a 7-day money-back guarantee. Contact support first — most issues are fixed in minutes — and if we cannot solve it we refund your plan in full.

Question 5

How many channels are included?

Accepted Answer

Over 25,000 live channels from the US, UK, Canada, Europe, Latin America, the Middle East, Asia and more, plus a video-on-demand library of more than 80,000 movies and series.

Question 6

Are live sports and PPV events included?

Accepted Answer

Yes. Premier League, NFL, NBA, MLB, UFC, Formula 1, Champions League, La Liga, Serie A, Bundesliga and major PPV events are all carried across multiple sports channels.

Question 7

Do you support 4K and HD?

Accepted Answer

Yes, where the broadcaster provides it. Streams are delivered in SD, HD, FHD and 4K, and your player picks the highest quality your connection can handle.

Question 8

Is there a full EPG / TV guide?

Accepted Answer

Yes. A complete 7-day electronic programme guide is included and loads automatically in TiviMate, IPTV Smarters and other supported players.

Question 9

Which devices are supported?

Accepted Answer

Samsung and LG Smart TVs, Amazon Firestick and Fire TV, Android TV boxes, Google TV, NVIDIA Shield, iPhone, iPad, Apple TV, MAG and Formuler boxes, Windows and Mac.

Question 10

Can I watch on more than one device?

Accepted Answer

Each plan includes one connection by default. You can add a second or third connection at checkout so multiple people can watch different channels at the same time.

Question 11

Will you help me install it?

Accepted Answer

Yes. Setup guidance is included with every plan. We walk you through the installation step by step on WhatsApp until you are watching.

Question 12

What payment methods do you accept?

Accepted Answer

We confirm accepted payment methods directly on WhatsApp after you submit your order, including card and popular digital payment options in your country.

Question 13

What if the service does not work for me?

Accepted Answer

Contact support first — most issues are network or player settings and are fixed in minutes. If we cannot get the service working on your connection, we arrange a fair resolution.

Question 14

How do I renew?

Accepted Answer

Message us on WhatsApp before your expiry date and we extend the same line, so your device keeps working with no reinstallation.

Frequently asked questions

Getting started

Channels and content

Devices and setup

Billing and support

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